Subprocessors
Last updated 7 September 2026
Hero Instruments, Inc. uses the service providers below to operate BLE Hero Workbench. Each one processes data only on our instructions, under a data processing agreement. This page is the list referred to in our privacy policy.
| Provider | What it does for us | Data it handles | Location |
|---|---|---|---|
| Supabase | Account database, sign-in, and the server functions behind the product | Email address, subscription status, team membership, synced content (settings, emulated peripherals, parsers, workflows, scripts), waitlist entries | The United States (us-east-1) |
| Stripe | Payments, subscriptions, and the billing portal | Email address, payment and card details (collected by Stripe directly, never stored by us), subscription and invoice records | The United States, with processing in other regions |
| Anthropic | Runs the Claude models behind Harald™. | Your messages to Harald and the Bluetooth® LE state snapshot sent with them, which includes device addresses, device names, and signal strength | United States |
| Cloudflare | Runs the bot check that protects the waitlist sign-up form | IP address and browser session signals, used only to tell a person from an automated script at the moment you sign up | United States, with checks served from the nearest location |
| Checks a shipping address when you submit a beta application asking for hardware. Never called if you do not ask for hardware, and skipped for countries its service does not cover. | The shipping address you typed, sent once when you submit the application. We keep no result from it: if you accept a correction, what we store is the address as you confirmed it | United States | |
| Vercel | Hosts this website and the documentation, and counts page views on the website through Vercel Web Analytics | Request metadata such as IP address and user agent, held as operational logs. For page views: the page opened, the referring page, and coarse country, browser, and device type, aggregated and collected without cookies | United States |
| Resend | Sends sign-in links, password reset emails, team invitations, and service notices | Email address, including the address of anyone you invite to a team, and message delivery status | United States |
Not subprocessors, but worth knowing about
These parties are involved in delivering the product without processing data on our behalf. Each acts under its own terms, and we have no agreement with them covering your data.
- GitHub stores and serves the extension builds you download, and the release information Hero Workbench checks when looking for updates. Both the download and that check come from your machine.
- Nordic Semiconductor, the Zephyr Project, and the MCUboot project host the documentation Hero Workbench can search. Those searches go directly from your machine to those sites and carry your search terms.
Changes to this list
We update this page before a new provider starts handling your data. If you would like to be told when it changes, email info@heroinstruments.com and we will add you to the notification list.